Data and security
FluentlySaid practices sit on your most sensitive material: real call recordings, transcripts, and internal playbooks. Here is exactly how we handle it.
GDPR compliant
DPA available on request
SOC 2 Type II
audit in progress
No training on your data
generation only, never fine-tuning
We use pre-trained models to generate scenarios and score calls. That is all they do. Your recordings, transcripts, playbooks and documents are never fed back into training or fine-tuning, ours or any model vendor's. The people who reviewed your last call are an AI reading a transcript, not a model learning from your deals.
Different teams need different things. Some want a full history to track a rep's climb over a quarter, others want the shortest window their policy allows. We set a retention window with you, tighten it per requirement, and run scheduled purges so nothing lingers past its date. You can delete a session, a rep's history, or your whole workspace at any time.
The platform runs on a major cloud provider with encryption in transit and at rest, network isolation, and access logging. Redundancy and failover are built in so a single fault does not take the service down. We target 99.9% availability and treat any drop as an incident.
Getting into an account should be easy for the right person and hard for everyone else. Admins manage their own users without filing a ticket. Two-factor authentication is available on every account, and SSO lets your team sign in through the identity provider you already trust. Internally, staff access to customer data is least-privilege and logged.
We are GDPR compliant today and can sign a Data Processing Agreement. Our SOC 2 Type II audit is in progress, and we are happy to walk your security team through our controls and answer a vendor questionnaire in the meantime.
Send your security questionnaire, ask for the DPA, or book time with us to go through the controls. We move fast on this.